On Cue Music Player Help
Everything you need to set up the app, build your first route, and fix the most common problems — no support ticket required.
Getting started
Install the app, grant Apple Music and location permissions, and understand what each permission does.
Create your first Workout Route
Set up a named route with a starting playlist from your Apple Music library.
Pin your first Music Moment
Pin a song to a GPS spot on your route so it plays automatically when you get there.
Proximity & cooldown settings
How the 20-meter trigger radius and 30-second cooldown work, and how to change them.
Troubleshooting
Music not triggering, backgrounded workouts, cooldown confusion, and Apple Music requirements.
Free vs Premium & your subscription
What the free tier includes, what Premium unlocks, and how to manage or cancel in the App Store.