Support

Help for On Cue Music Player. Start with the guides below, or email us directly — every message gets a reply.

Find an answer fast

FAQ

Quick answers to the most common questions about routes, Music Moments, pricing, and Premium.

Help guides

Step-by-step guides for setting up and using On Cue Music Player.

Subscriptions and refunds

On Cue Music Player Premium is billed through your Apple ID on the App Store. Apple handles all subscription changes, cancellations, and refunds — we cannot change or refund a subscription on your behalf.

Manage or cancel your subscription

View, change, or cancel your Premium subscription in your Apple account settings.

Manage subscription with Apple

Request a refund

Refunds for App Store purchases are handled by Apple through its Report a Problem page.

Request a refund from Apple

Email support

Didn't find an answer? Email us.

support@camsoftwarellc.com

On Cue Music Player is an independent app maintained by its developer. Replies can take a few days, but every message is read and answered.

To help us resolve your issue faster, include:

  • Your iPhone model and iOS version
  • What you were doing when the problem happened
  • Whether you're on the free plan or Premium

Good to know

On Cue Music Player runs on iPhone with iOS 18 or later and needs an active Apple Music subscription for playback.

View on the App Store